How This FAQ Is Organised
This FAQ section exists because real account holders ask real questions — and we'd rather answer them clearly here than leave you guessing. Every entry below comes from an actual query we've received, so the page reflects what matters most to people using the platform in Bangladesh. Account setup questions come first in our minds because that's usually where friction starts. After
your account is open, the next common area is wallet deposits. When you send money through bKash, Nagad, or Rocket, the deposit lands in your 77kf wallet after the transaction confirms on the wallet network's side. Most queries we get in this area are about timing — so we've answered that below, along with what to do if a deposit doesn't reflect.
Withdrawals generate the second-largest share of questions. We've included the verification steps involved so you know what to expect before you submit a request. The matched-name requirement — where your account name must match your registered wallet name — is the step that causes the most delays when it's missed. Support contact paths are listed in the section below this one. If
something on your account needs attention that isn't covered here, that's where to go. Eligibility to use the platform depends on your local law and the regions we support.
- bKash
- Nagad
- Rocket
- Bank Transfer
- Mobile Wallet